Please see below for a summary of COVID procedures for each of our MUC locations, updated as of September 28, 2020.
Main Headquarters: 1081 Broadway
Our main headquarters has revised COVID-19 procedures that can be viewed HERE. Please reference this document before entering our facility. See below for more specifics regarding individual program updates:
Housing & Community Development – Our housing department continues to serve residents with all programs, however, all walk-in clients and in-person appointments are on hold until further notice. Residents applying for home repair can continue through the application process via phone, email and mail. We also continue to accept wait list applications for our apartment buildings and serve receivership tenants via phone and email. Tenants may still drop off rent payments at the dropbox in the lobby at 1081 Broadway the Main Headquarter procedures referenced above. Please call x231 for more information.
Senior Services – Our Senior Services staff continue to provide case management via phone. We will see clients for in-person service at 1081 Broadway by appointment only. Please call our senior services department at x207 for more information.
Weatherization – Our Weatherization staff are returning to work at properties in the community under safe procedures. New and existing clients seeking information or completing an application can do so via phone with our program director by calling x218.
Hope House Shelter: 586 Genesee Street
Our Hope House shelter is still accepting referrals, but our capacity is currently at 50% to maintain a safe distance between residents. We will accept referrals as families depart through the Department of Social Services and 2-1-1. All questions regarding the shelter can be directed to our Shelter Supervisor at (716) 893-7222 x327.
Matt Urban Hope Center: 385 Paderewski Drive
Our Hope Center has partially re-opened for food pantry and Urban Diner services only. Our food pantry is open on Tuesdays from 12:00-4:00 p.m. Our Urban Diner is open Monday through Friday from 2:00-5:00 p.m. for grab-and-go meals only. Both pantry and Urban Diner clients will be served at the front entrance of 385 Paderewski Drive. A mask is required for service. Please call x310 with questions.
Hope Services 2 – Permanent Supportive Housing: Housing First, Hope Gardens – 58 Oberlin Avenue, HELP Buffalo – I 368 Broadway & II 384 Broadway
Upon entry at Hope Gardens and HELP Buffalo I&II, all staff, service providers and any and all visitors are required to wear a mask, thoroughly sanitize their hands, and have their temperature taken and recorded in a daily log. At this time, both locations are not allowing unauthorized visitors. We have designated areas for deliveries.
The staff at HELP Buffalo I&II and Hope Gardens are currently providing case management with face-to-face visits in our larger open spaces, like conference rooms, where they can ensure 6 ft. distance from one another. Clients and staff are required to wear masks and carefully disinfect the entire area between these visits. Additionally, for Hope Gardens, all common areas remain closed until further notice and our door-to-door, take out style breakfast and dinner service will continue.
Our Housing First Program (scattered site) Case Managers are conducting socially distanced outdoor visits for clients with desperate needs, emergency situations, health concerns, landlord issues, and overall amplified behavioral difficulties.
Lastly, all of the Permanent Supportive Housing Programs are prepared and are hoping to accept new referrals in the fall. Please call (716)893-7222 x530 or x536 for further information on Permanent Supportive Housing programs.
Youth & Community Services: 129 Lewis Street & 385 Paderewski Drive
These buildings are closed to the public at this time. Our Community Hub will be opened to registered students in grades K-8, between the hours of 7:00 am and 6:00 p.m. on weekdays. Parents will NOT be allowed in the building.
The food pantry at the T.J. Dulski Center (129 Lewis Street) will continue to serve clients in the rear of the building. Clients are still able to have client’s choice during pantry. The food pantry is held every Wednesday from 10:30am-2:30pm
Please keep an eye on our website for any updates to our agency’s procedures.
We’re excited to release our 2019 Annual Report to the Community!
Our agency closed out 2019 having served over 19,000 residents of the City of Buffalo’s East Side and surrounding towns through a variety of human service programs – whether they were homeless clients or homeowners in our neighborhoods, students in local schools or senior citizens. That number alone speaks to the tremendous impact of our agency’s diverse programs and the tireless dedication of the staff who report to work here every day. We strive every day, and every year, to fulfill the simple mission of serving individuals and families in need.
Here are just SOME of our programs’ 2019 accomplishments:
- 62 Homes Weatherized – Saving residents money on their utility bills by making their homes energy efficient
- 30 Homes Repaired – Helping homeowners in Fillmore and Lovejoy Districts make health safety repairs to their homes
- 111 Homeless Clients Housed by Street Outreach – Connecting individuals living on the street with safe housing and resources to improve their quality of life
- 834 Children Served – Supporting youth development through after-school, summer, and teen workforce programming
- 120 Permanent Supportive Housing Placements – Helping homeless clients secure safe, long-term housing through MUC sites and our local landlord partners
- 995 Senior Citizens Supported – Providing elderly clients with resources to help them stay in their homes and out of assisted living
- 619 People Given Shelter – Providing homeless women and children a safe place to stay in our Hope House emergency shelter
- 10,344 Meals Served – Offering daily hot meals at our Urban Diner in partnership with Friends of Night People
Click here to see the full report.
We’re so excited for the fifth annual Cookies for a Cause charity cookie exchange at Resurgence Brewing Company!
This wonderful holiday event brings the community out to exchange or purchase some delicious cookies, share some holiday cheer, and support the women and children staying at our Matt Urban Hope House shelter.
The event will be held on Saturday, December 14 from 1:00-5:00 p.m.
A $10 donation gets you a mixed box of cookies to enjoy.
If you bring cookies to exchange (3 dozen minimum, a $5 donation will get you a mixed box of cookies. They will also have $5 grab bags of cookies this year if you don’t want a whole box!
All proceeds from the event will go to support our agency. Thanks to Rebecca Decker for all her hard work in organizing this event and all who generously donate cookies to this event! We hope to see you there!
Join us for our final and most festive fundraiser of 2019!
The Sultans of Swig home brewers club will once again host the Santas of Swig fundraiser for the Matt Urban Hope Center on Saturday, December 7, 2019 from 1:00-4:00PM at Buffalo Iron Works. Stop by to sample some delicious locally made homebrews and cast your vote for your favorite one! There will also be basket raffles and a toy collection for children staying at the Hope House shelter.
Tickets can be purchased online or at the door. To buy online, please follow this link.
Job Description: The Emergency Shelter Supervisor will maintain a safe, supportive Trauma Informed environment within the shelter, monitor the facility to maintain safety of clients and shelter space, and assist clients with shelter routines and following all shelter procedures.
Click the link above for full listing. Please submit cover letter and resume to Christal Guthrie at firstname.lastname@example.org.
We’re proud to share what our programs and staff have accomplished in the past year. Thanks to our funders, community partners and supporters for helping us do this work!