Please see below for a summary of COVID procedures for each of our MUC locations, updated as of September 28, 2020.
Main Headquarters: 1081 Broadway
Our main headquarters has revised COVID-19 procedures that can be viewed HERE. Please reference this document before entering our facility. See below for more specifics regarding individual program updates:
Housing & Community Development – Our housing department continues to serve residents with all programs, however, all walk-in clients and in-person appointments are on hold until further notice. Residents applying for home repair can continue through the application process via phone, email and mail. We also continue to accept wait list applications for our apartment buildings and serve receivership tenants via phone and email. Tenants may still drop off rent payments at the dropbox in the lobby at 1081 Broadway the Main Headquarter procedures referenced above. Please call x231 for more information.
Senior Services – Our Senior Services staff continue to provide case management via phone. We will see clients for in-person service at 1081 Broadway by appointment only. Please call our senior services department at x207 for more information.
Weatherization – Our Weatherization staff are returning to work at properties in the community under safe procedures. New and existing clients seeking information or completing an application can do so via phone with our program director by calling x218.
Hope House Shelter: 586 Genesee Street
Our Hope House shelter is still accepting referrals, but our capacity is currently at 50% to maintain a safe distance between residents. We will accept referrals as families depart through the Department of Social Services and 2-1-1. All questions regarding the shelter can be directed to our Shelter Supervisor at (716) 893-7222 x327.
Matt Urban Hope Center: 385 Paderewski Drive
Our Hope Center has partially re-opened for food pantry and Urban Diner services only. Our food pantry is open on Tuesdays from 12:00-4:00 p.m. Our Urban Diner is open Monday through Friday from 2:00-5:00 p.m. for grab-and-go meals only. Both pantry and Urban Diner clients will be served at the front entrance of 385 Paderewski Drive. A mask is required for service. Please call x310 with questions.
Hope Services 2 – Permanent Supportive Housing: Housing First, Hope Gardens – 58 Oberlin Avenue, HELP Buffalo – I 368 Broadway & II 384 Broadway
Upon entry at Hope Gardens and HELP Buffalo I&II, all staff, service providers and any and all visitors are required to wear a mask, thoroughly sanitize their hands, and have their temperature taken and recorded in a daily log. At this time, both locations are not allowing unauthorized visitors. We have designated areas for deliveries.
The staff at HELP Buffalo I&II and Hope Gardens are currently providing case management with face-to-face visits in our larger open spaces, like conference rooms, where they can ensure 6 ft. distance from one another. Clients and staff are required to wear masks and carefully disinfect the entire area between these visits. Additionally, for Hope Gardens, all common areas remain closed until further notice and our door-to-door, take out style breakfast and dinner service will continue.
Our Housing First Program (scattered site) Case Managers are conducting socially distanced outdoor visits for clients with desperate needs, emergency situations, health concerns, landlord issues, and overall amplified behavioral difficulties.
Lastly, all of the Permanent Supportive Housing Programs are prepared and are hoping to accept new referrals in the fall. Please call (716)893-7222 x530 or x536 for further information on Permanent Supportive Housing programs.
Youth & Community Services: 129 Lewis Street & 385 Paderewski Drive
These buildings are closed to the public at this time. Our Community Hub will be opened to registered students in grades K-8, between the hours of 7:00 am and 6:00 p.m. on weekdays. Parents will NOT be allowed in the building.
The food pantry at the T.J. Dulski Center (129 Lewis Street) will continue to serve clients in the rear of the building. Clients are still able to have client’s choice during pantry. The food pantry is held every Wednesday from 10:30am-2:30pm
Please keep an eye on our website for any updates to our agency’s procedures.
We’d like to say a huge thank you to Miss Joy Smith and her team from Cricket Wireless at 1105 Broadway for their incredibly generous donation of food items for our Hope Center pantry! The Cricket crew delivered a carload of groceries to our Paderewski location earlier this week. We’re so grateful to have neighboring businesses who give back to our community!
We’re excited to be kicking off the month of August by re-opening our Food Pantry at the Matt Urban Hope Center!
The pantry will re-open on Tuesday, August 4 and will be open weekly on Tuesdays from 11:30AM to 3:30PM.
Due to COVID-19 restrictions, pantry clients will be served outside in front of the main entrance at 385 Paderewski. Clients will be asked to provide their name, address and phone number. Bags will be pre-packed, so client choice of some items may be limited.
Please contact Cherise Carson, Hope Center Coordinator, at 716-893-7222 x329 for more information.
As a result of the ongoing coronavirus pandemic, our agency has had to make some temporary changes to our programs and procedures. Please see below for updates from each of our sites and programs on how they will be functioning in the interim. We will continue to send updates as things change.
MUC Headquarters, 1081 Broadway
Our main headquarters is open, but we are not accepting any walk-in clients. The building is open to staff and deliveries only. Tenants may drop off rent payments at the dropbox in the lobby at 1081 Broadway if they are unable to mail them. All inquiries should be made via phone at (716) 893-7222.
Our ESL and GED classes are suspended until April 20, per the Buffalo Public Schools mandate. Please keep an eye on our website for updates on this timeline.
Our SNAP workforce development program is suspended until further notice.
Senior Services Program
Our senior services staff are no longer doing home visits at this time. Our senior services program is still working with clients via phone and can be reached at (716) 893-7222 x207 Monday through Friday, 8:30 a.m. to 4:30 p.m.
Housing & Community Development Programs
All City of Buffalo housing assistance program inquiries – including the Emergency Repair program, HomeGrown program, and Down Payment & Closing Cost Assistance program – are being referred to call the Old First Ward Community Association at 716-856-8613 x103.
Housing staff are still supporting our receivership tenants over the phone at (716) 893-7222 x214. All tenants should be paying rent via mail to the Matt Urban Center, 1081 Broadway, Buffalo NY 14212 if possible, or at the dropbox in the lobby at 1081 Broadway if they are unable to mail them. Tenants at our apartment buildings can continue to pay rent via the dropbox at their respective buildings.
Our weatherization staff are still working Monday-Friday, 8:30 a.m. to 4:30 p.m. We ask that all new applicants request information by phone at (716) 893-7222 x218 or via email at email@example.com or by mail to the Matt Urban Center, 1081 Broadway, Buffalo NY 14212.
Matt Urban Hope Center, 385 Paderewski Drive
The Matt Urban Hope Center is currently closed and all services are suspended until further notice.
Hope House Shelter, 586 Genesee Street
Our Hope House shelter is still accepting referrals, but our capacity is currently at 50% to maintain a safe distance between residents. We are only accepting 25 women and children at this time. We will accept referrals as families depart through the Department of Social Services and 2-1-1. All questions regarding the shelter can be directed to our Hope Services director at (917) 717-1400.
T.J. Dulski Community Center, 129 Lewis Street
The T.J. Dulski Center is currently closed to the public. I n light of the local school closures, all youth program operations have ceased until further notice.
Our food pantry at T.J. Dulski will be open every other week on Wednesdays from 10:30 a.m. to 2:30 p.m. The next date the pantry will be open is Wednesday, April 1.
Permanent Supportive Housing Programs
Our permanent supportive housing programs are suspending all home visits and will continue to support our clients over the phone. Our staff can be reached at (716) 893-7222, x530.
HELP Buffalo I & II, 368 & 384 Broadway
No visitors are permitted at our HELP Buffalo apartments at this time. Tenants can continue to work with their case managers via phone.
Hope Gardens, 58 Oberlin Avenue
No visitors are permitted at our Hope Gardens apartments at this time. All group activities and congregate dining have been suspended. Food will be delivered to tenants’ apartments. Tenants can continue to work with their case managers on site and via phone.
Questions? Reach out to us at (716) 893-7222 or via email at firstname.lastname@example.org.
We hope all of our clients, partners, supporters and community members stay safe and healthy during this time!
The Matt Urban Hope Center will host a Black History Month celebration event, featuring a cultural meal and a presentation with facts about famous African American men and women and their accomplishments. The event will take place on Thursday, February 20 from 3:00 to 5:00 p.m. at the Urban Diner at 385 Paderewski Drive. For more information, contact Cherise Carson at (716) 893-7222 x329 or email@example.com.
Join the Matt Urban Center and BlueCross BlueShield of WNY for a community resource event featuring a variety of vendors and a backpack giveaway for youth. Event runs from 1:00-4:00 p.m. at the Matt Urban Hope Center, 385 Paderewski Drive. For more information, contact Cherise Carson at (716) 893-7222 x329 or firstname.lastname@example.org.
We’d like to say a huge THANK YOU to our friends at the Amazon.com BUF5 site for hosting an employee-driven winter clothing drive on our behalf. They dropped off their donations to our Hope Center last Friday, and the results were amazing: 50 winter hats, 50 pairs of new underwear, 35 pairs of gloves, 9 winter coats, 3 pairs of winter boots, 52 pairs of socks, and 3 boxes of women’s and kid’s winter clothing!
Thank you to the awesome crew at Amazon for partnering with us and helping keep our clients warm this winter!