Please see below for a summary of COVID procedures for each of our MUC locations, updated as of September 28, 2020.

Main Headquarters:  1081 Broadway

Our main headquarters has revised COVID-19 procedures that can be viewed HERE. Please reference this document before entering our facility. See below for more specifics regarding individual program updates:

Housing & Community Development – Our housing department continues to serve residents with all programs, however, all walk-in clients and in-person appointments are on hold until further notice. Residents applying for home repair can continue through the application process via phone, email and mail. We also continue to accept wait list applications for our apartment buildings and serve receivership tenants via phone and email. Tenants may still drop off rent payments at the dropbox in the lobby at 1081 Broadway the Main Headquarter procedures referenced above.  Please call x231 for more information.

Senior Services – Our Senior Services staff continue to provide case management via phone. We will see clients for in-person service at 1081 Broadway by appointment only. Please call our senior services department at x207 for more information.

Weatherization – Our Weatherization staff are returning to work at properties in the community under safe procedures. New and existing clients seeking information or completing an application can do so via phone with our program director by calling x218.

Hope House Shelter: 586 Genesee Street

Our Hope House shelter is still accepting referrals, but our capacity is currently at 50% to maintain a safe distance between residents. We will accept referrals as families depart through the Department of Social Services and 2-1-1. All questions regarding the shelter can be directed to our Shelter Supervisor at (716) 893-7222 x327.

Matt Urban Hope Center: 385 Paderewski Drive

Our Hope Center has partially re-opened for food pantry and Urban Diner services only. Our food pantry is open on Tuesdays from 12:00-4:00 p.m. Our Urban Diner is open Monday through Friday from 2:00-5:00 p.m. for grab-and-go meals only. Both pantry and Urban Diner clients will be served at the front entrance of 385 Paderewski Drive. A mask is required for service. Please call x310 with questions.

Hope Services 2 – Permanent Supportive Housing: Housing First, Hope Gardens – 58 Oberlin Avenue, HELP Buffalo – I 368 Broadway & II 384 Broadway

Upon entry at Hope Gardens and HELP Buffalo I&II, all staff, service providers and any and all visitors are required to wear a mask, thoroughly sanitize their hands, and have their temperature taken and recorded in a daily log. At this time, both locations are not allowing unauthorized visitors. We have designated areas for deliveries.

The staff at HELP Buffalo I&II and Hope Gardens are currently providing case management with face-to-face visits in our larger open spaces, like conference rooms, where they can ensure 6 ft. distance from one another. Clients and staff are required to wear masks and carefully disinfect the entire area between these visits. Additionally, for Hope Gardens, all common areas remain closed until further notice and our door-to-door, take out style breakfast and dinner service will continue.

Our Housing First Program (scattered site) Case Managers are conducting socially distanced outdoor visits for clients with desperate needs, emergency situations, health concerns, landlord issues, and overall amplified behavioral difficulties.

Lastly, all of the Permanent Supportive Housing Programs are prepared and are hoping to accept new referrals in the fall. Please call (716)893-7222 x530 or x536 for further information on Permanent Supportive Housing programs.

Youth & Community Services: 129 Lewis Street & 385 Paderewski Drive

These buildings are closed to the public at this time. Our Community Hub will be opened to registered students in grades K-8, between the hours of 7:00 am and 6:00 p.m. on weekdays. Parents will NOT be allowed in the building.

The food pantry at the T.J. Dulski Center (129 Lewis Street) will continue to serve clients in the rear of the building. Clients are still able to have client’s choice during pantry.  The food pantry is held every Wednesday from 10:30am-2:30pm

Please keep an eye on our website for any updates to our agency’s procedures.