Updated COVID-19 Procedures

As our region continues its broader re-opening process, several of our sites and programs have updated their procedures for building entry, client appointments, and general inquiries. Please see below for detailed information by program, to ensure you are following our current safety guidelines and know what to expect when visiting or submitting inquiries to our sites.

Main Headquarters:  1081 Broadway

Our main headquarters has revised COVID-19 procedures that can be viewed HERE. Please reference this document before entering our facility. See below for more specifics regarding individual program updates:

Housing & Community Development – Our housing department continues to serve residents with all programs, however, all walk-in clients and in-person appointments are on hold until further notice. Residents applying for home repair can continue through the application process via phone, email and mail. We also continue to accept wait list applications for our apartment buildings and serve receivership tenants via phone and email. Tenants may still drop off rent payments at the dropbox in the lobby at 1081 Broadway the Main Headquarter procedures referenced above.  Please call x214 for more information.

Senior Services – Our Senior Services staff continue to provide case management via phone. We will begin seeing clients for in-person service at 1081 Broadway by appointment only. Please call our senior services department at x207 for more information.

Weatherization – Our Weatherization staff are returning to work at properties in the community under safe procedures. New and existing clients seeking information or completing an application can do so via phone with our program director by calling x218.

Hope House Shelter: 586 Genesee Street
Our Hope House shelter is still accepting referrals, but our capacity is currently at 50% to maintain a safe distance between residents. We will accept referrals as families depart through the Department of Social Services and 2-1-1. All questions regarding the shelter can be directed to our Hope Services director at (917) 717-1400.

Matt Urban Hope Center: 385 Paderewski Drive
Our Hope Center is still closed to the public at this time. Our Hope Center staff anticipate a partial re-opening for food pantry and personal essentials pantry with a tentative start date of July 21. Please continue checking our website and social media for updates on the Hope Center’s re-opening status and procedures. Please call x310 with questions.

Permanent Supportive Housing – Hope Gardens, HELP Buffalo, & Housing First: 58 Oberlin Avenue, 384 Broadway & 368 Broadway

All visitors are required to sanitize their hands upon entry of our buildings, their temperature will be taken, and they will be required to wear a mask at all times. We have designated areas for deliveries.

Staff at HELP Buffalo and Hope Gardens are providing case management visits in our larger open spaces where they can ensure 6 ft. distance. Clients and staff are required to wear masks and disinfect the area between visits. For Hope Gardens, all common areas remain closed and our door-to-door, take out style breakfast and dinner service will continue.

Our Housing First case managers are completing socially distanced & outdoor visits for clients with desperate needs, emergency situations, health concerns, landlord issues, and overall amplified behavioral difficulties.
Please call x530 for further info on Permanent Supportive Housing programs.

Youth & Community Services: 129 Lewis Street & 385 Paderewski Drive
These locations are not open to the public at this time. Our Youth Summer Camp program will be opening for registered participants on July 6 under safe procedures. Please click HERE for more information about summer camp hours and registration.

Our youth locations will be participating in the BPS Summer Lunch program as pick-up sites. Lunches will be available for pick-up from 12pm- 1pm Monday- Friday, for children ages 18 and under. Lunch cannot be eaten on site – it must be taken home. One lunch per child will be given and children must be present in order to receive the lunch.

Our food pantry at the T.J. Dulski Center (129 Lewis St.) will continue to serve clients outside in the rear of the building. The food pantry is open Wednesdays from 10:30 a.m. to 2:30 p.m.

Please keep an eye on our website for any updates to our procedures.

Black History Month Celebration

The Matt Urban Hope Center will host a Black History Month celebration event, featuring a cultural meal and a presentation with facts about famous African American men and women and their accomplishments. The event will take place on Thursday, February 20 from 3:00 to 5:00 p.m. at the Urban Diner at 385 Paderewski Drive. For more information, contact Cherise Carson at (716) 893-7222 x329 or ccarson@urbanctr.org.

Re-Pack the Bag Community Resource Fair

Join the Matt Urban Center and BlueCross BlueShield of WNY for a community resource event featuring a variety of vendors and a backpack giveaway for youth. Event runs from 1:00-4:00 p.m. at the Matt Urban Hope Center, 385 Paderewski Drive. For more information, contact Cherise Carson at (716) 893-7222 x329 or ccarson@urbanctr.org.

Amazon BUF5 Donates Winter Clothing to Hope Center

We’d like to say a huge THANK YOU to our friends at the Amazon.com BUF5 site for hosting an employee-driven winter clothing drive on our behalf. They dropped off their donations to our Hope Center last Friday, and the results were amazing: 50 winter hats, 50 pairs of new underwear, 35 pairs of gloves, 9 winter coats, 3 pairs of winter boots, 52 pairs of socks, and 3 boxes of women’s and kid’s winter clothing!

Thank you to the awesome crew at Amazon for partnering with us and helping keep our clients warm this winter!

MUC Homeless Outreach Team In the News

Our hardworking Homeless Outreach team’s efforts earned some well-deserved media recognition this month!

On January 22, Mayor Byron Brown and officials from Norstar Development announced that demolition would commence on the long vacant Shoreline Apartments complex on Niagara Street. Our Homeless Outreach team was tasked with working with local police to ensure the safety of individuals who might be staying in these buildings and getting them connected to the services they need. They began sweeps prior to demolition starting, and will continue them weekly until the process is completed this summer. Read the full story here.

On January 28, The Buffalo News commemorated the one-year anniversary of Larry Bierl’s death due to exposure with an article summarizing his impact on the Williamsville community, the pervasiveness of homelessness throughout our region (not just in the city), and how agencies like the Matt Urban Center and our partners are providing support to those living on the streets. The article quoted our Homeless Outreach Team lead, Skylar Diamond, in discussing local agencies’ response to Mr. Bierl’s death and how efforts have evolved in the past year. “We’ve definitely started working on positive changes in Larry’s honor,” Diamond said.  Read the full story here.

Amazon Hosts Winter Clothing Drive to Benefit MUC

Our friends at Amazon are generously hosting a winter clothing drive to support clients at our Hope Center and Hope House Shelter. They are currently collecting gently used or new winter apparel such as gloves, hats, coats and boots.

Those interested in donating can find dropboxes at the Amazon (BUF5) location at 4201 Walden Avenue in Lancaster, our main headquarters at 1081 Broadway, Buffalo, or our Hope Center at 385 Paderewski Drive, Buffalo.

Donations are being accepted through January 10, 2020!

Free Christmas Tree Giveaway at Hope Center

If your family is in need of a Christmas tree to make your holiday season a little brighter, our Hope Center is here to help! Stop by 385 Paderewski Drive on December 9 or December 16 from 12:00-3:00 p.m. for our free Christmas tree giveaway! Contact Cherise at (716) 893-7222 x329 for more information.

Employment Opportunity: Homeless Outreach Case Manager

Now Hiring: Homeless Outreach Case Manager

Job Description: The Homeless Outreach Case Manager is a field position that has the primary responsibility of successful engagement of street homelessness and chronically homeless individuals in the City of Buffalo, assisting them with basic needs followed by housing.

Click the link above for full listing.

Please submit cover letter and resume to Skylar Diamond at sdiamond@urbanctr.org

Employment Opportunity: Homeless Outreach Case Manager

Now Hiring: Homeless Outreach Case Manager

Job Description: The Homeless Outreach Case Manager is a field position that has the primary responsibility of successful engagement of street homelessness and chronically homeless individuals in the City of Buffalo, assisting them with basic needs followed by housing.

Click the link above for full listing.

Please submit cover letter and resume to Skylar Diamond at sdiamond@urbanctr.org