As our region continues its broader re-opening process, several of our sites and programs have updated their procedures for building entry, client appointments, and general inquiries. Please see below for detailed information by program, to ensure you are following our current safety guidelines and know what to expect when visiting or submitting inquiries to our sites.
Main Headquarters: 1081 Broadway
Our main headquarters has revised COVID-19 procedures that can be viewed HERE. Please reference this document before entering our facility. See below for more specifics regarding individual program updates:
Housing & Community Development – Our housing department continues to serve residents with all programs, however, all walk-in clients and in-person appointments are on hold until further notice. Residents applying for home repair can continue through the application process via phone, email and mail. We also continue to accept wait list applications for our apartment buildings and serve receivership tenants via phone and email. Tenants may still drop off rent payments at the dropbox in the lobby at 1081 Broadway the Main Headquarter procedures referenced above. Please call x214 for more information.
Senior Services – Our Senior Services staff continue to provide case management via phone. We will begin seeing clients for in-person service at 1081 Broadway by appointment only. Please call our senior services department at x207 for more information.
Weatherization – Our Weatherization staff are returning to work at properties in the community under safe procedures. New and existing clients seeking information or completing an application can do so via phone with our program director by calling x218.
Hope House Shelter: 586 Genesee Street
Our Hope House shelter is still accepting referrals, but our capacity is currently at 50% to maintain a safe distance between residents. We will accept referrals as families depart through the Department of Social Services and 2-1-1. All questions regarding the shelter can be directed to our Hope Services director at (917) 717-1400.
Matt Urban Hope Center: 385 Paderewski Drive
Our Hope Center is still closed to the public at this time. Our Hope Center staff anticipate a partial re-opening for food pantry and personal essentials pantry with a tentative start date of July 21. Please continue checking our website and social media for updates on the Hope Center’s re-opening status and procedures. Please call x310 with questions.
Permanent Supportive Housing – Hope Gardens, HELP Buffalo, & Housing First: 58 Oberlin Avenue, 384 Broadway & 368 Broadway
All visitors are required to sanitize their hands upon entry of our buildings, their temperature will be taken, and they will be required to wear a mask at all times. We have designated areas for deliveries.
Staff at HELP Buffalo and Hope Gardens are providing case management visits in our larger open spaces where they can ensure 6 ft. distance. Clients and staff are required to wear masks and disinfect the area between visits. For Hope Gardens, all common areas remain closed and our door-to-door, take out style breakfast and dinner service will continue.
Our Housing First case managers are completing socially distanced & outdoor visits for clients with desperate needs, emergency situations, health concerns, landlord issues, and overall amplified behavioral difficulties.
Please call x530 for further info on Permanent Supportive Housing programs.
Youth & Community Services: 129 Lewis Street & 385 Paderewski Drive
These locations are not open to the public at this time. Our Youth Summer Camp program will be opening for registered participants on July 6 under safe procedures. Please click HERE for more information about summer camp hours and registration.
Our youth locations will be participating in the BPS Summer Lunch program as pick-up sites. Lunches will be available for pick-up from 12pm- 1pm Monday- Friday, for children ages 18 and under. Lunch cannot be eaten on site – it must be taken home. One lunch per child will be given and children must be present in order to receive the lunch.
Our food pantry at the T.J. Dulski Center (129 Lewis St.) will continue to serve clients outside in the rear of the building. The food pantry is open Wednesdays from 10:30 a.m. to 2:30 p.m.
Please keep an eye on our website for any updates to our procedures.