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Letter from the Executive Director

Dear Friends of MUC,
I have been thinking a lot recently about transition. Clearly, I have been experiencing a transition the past two months as I have assumed this new role with MUC. The agency, of course, has been in the process of transition for some time. The immediate neighborhood as well, as the City at large has transitioned a great deal over decades and more noticeably in the past several years. And our nation, due to COVID-19 and many other factors is currently in a period of great and historic transition.
Transition is not a bad thing, but it is also not inherently good and can often be associated with pain. Positive change and transition which trends towards growth and success requires thoughtful planning, engagement of stakeholders, commitment and the ability to adapt. It means recognizing and respecting the past while addressing the needs of the present, and anticipating and being prepared to meet the needs of the future.
I believe that this neighborhood, City, Country and especially this organization are poised to transition to a stable, sustainable and vibrant future. As long as we remain committed to values such as open communication and dialogue, a belief that all members of society are entitled to a life of dignity and respect, and understanding that our impact collectively is more than that of ourselves alone, I believe that brighter days are indeed ahead.
Sincerely,
Ben Hilligas
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Letter from the Executive Director

Greetings, friends of the Matt Urban Center.
It is with great humility that I address you all as the new Executive Director of this historic human services organization. I officially assumed this role on Monday, January 4, 2021 and as I write this, I am mid-way through my fourth week.
First, I must thank the former Acting Executive Director and current Chief Program Officer, Alissa Venturini, for her leadership during a challenging and uncertain time for the agency. I feel incredibly fortunate to have her and the rest of the leadership team by my side as we begin to chart the new course for the continued success of the Matt Urban Center.
Over the course of this month, a few things have become exceedingly clear to me: the services we provide are critical to both individuals and the community at large; the employees who deliver these services are talented and invested in the success of their clients; and that there are tremendous additional needs that are currently unmet. In saying that, I would also like to make clear that despite the high level of need, there are other intangible resources that are in large supply. The strength, resolve, resourcefulness and ingenuity, as well as the deep level of care, commitment and consideration exhibited by members of our community and team on a daily basis are, in my opinion, the true measure of our collective worth and impact.
As I begin my tenure, my immediate goals are to bring stability to the organization in the near term; to learn as much as possible about our diverse array of program offerings – from afterschool to emergency home repairs; and to connect with our partners, funders and stakeholder groups, including community organizations and individual community members. While the pandemic will impact my ability to make those connections in the way I would prefer, I will make every effort to be as visible and accessible as possible as we continue to safely navigate COVID-19. However, when the weather begins to turn and our ability to interact in person increases, you can count on seeing me around the building and neighborhood, talking and listening to what our friends and neighbors have to say.
Lastly, I just can’t emphasize enough how humbled and excited I am to have the opportunity to lead this organization and have a positive impact on our neighborhood, the East Side, City of Buffalo, Erie County and WNY as a whole. I look forward to meeting and working with you all. Stay safe and healthy.